The quality driven Outsourcing concept
One of the key steps is the production process monitoring.
The idea is to address a granularity level thin enough to be able to detect the earliest quality drift.This approach bring the quality control logic as closely as possible to the production step unit.
Each BPO or ITO project is divided in relevant unit bundles.
Each bundle is analyzed in order to define the right quality indicators.
Quality indicators are monitored from the beginning to the end of the process.